Help
Help with Hue
Most things in Hue can be fixed without waiting for support. Start with the section that matches what you're trying to do.
Getting started
Describe your business to Hue. A website can help Hue suggest your business profile. A website is optional: you can enter the details yourself.
Business profile
Hue uses your business profile when it drafts posts. Review it and keep the facts accurate, including what you offer and what you do not want Hue to claim.
Creating posts
Campaigns create posts for you to review. Free includes 5 AI posts a month, and no card is required.
Hue does not publish a post simply because it was generated. You decide what happens next.
Free and paid
On Free, Hue creates and you post. Copy the caption and publish it yourself.
On a paid plan, Hue publishes the posts you choose to schedule.
Scheduling and publishing
Scheduling needs a paid plan and a connected social account. Choose a future time.
Ready to schedule means the post is waiting for you. Scheduled means a future time is set. Failed means it did not go out. Check the account and the post, then schedule it again.
If you edit a post in a way that changes what would be published, schedule it again. A social network can still reject a post. Hue cannot promise that every post you schedule will be delivered.
Billing and cancellation
Billing is managed securely through Stripe. The billing portal is where you update a payment method, open invoices, and cancel.
If you leave Checkout before completing it, your plan is not changed.
Cancelling stops renewal through Stripe. When paid access ends, Hue returns to the Free plan.
Account access
If your password is not working, check the email address and password you entered. Password recovery is not available in Hue yet. Google sign-in still works for accounts that use it.
Privacy and data
Hue does not yet accept access, correction, deletion, or security requests inside the product. The privacy policy and terms describe what Hue stores and how billing works.
Read the Privacy policy and Terms of service.
Still need help
Hue does not have a contact form or support inbox yet. Use the sections above for setup, posts, scheduling, and billing. Billing changes go through the billing portal. Password recovery and account deletion are not available in the product yet.
Social accounts
A paid plan is required before you can connect a social account. If an account becomes disconnected, reconnect it before scheduling again.
Disconnecting an account can return its queued posts to Ready to schedule. Those posts are not deleted.